Return Policy

Cancellation/Goods Return and Refund Policy

Cancellation Policy

You can contact us at email: ecommercestore@velnik.com or drop us a Whatsapp at +916262611033 to cancel your order and our team will process the cancellation request. However, if the product has already been shipped you will be charged a fee of Rs.99 for shipping, which will be deducted from your prepaid amount before refunding the entire amount.

Return/Replacement

How can I return/replace my orders?

Returns and Replacements can be requested within 7 days of delivery of the order, for the following reasons:

  • Wrong products delivered.
  • Damaged products delivered.

You can raise a request to return/replace your order by contacting our customer care team through the following channel (between 10 AM -6.30 PM).

You can contact us at email: ecommercestore@velnik.com or drop us a WhatsApp at +916262611033

Note: We would request you to share the Box Opening Video and images of the products when you send us an email. Otherwise, we will not refund or replace any products