Return Policy
Cancellation/Goods Return and Refund Policy
Cancellation Policy
You can contact us at email: ecommercestore@velnik.com or drop us a Whatsapp at +916262611033 to cancel your order and our team will process the cancellation request. However, if the product has already been shipped you will be charged a fee of Rs.99 for shipping, which will be deducted from your prepaid amount before refunding the entire amount.
Return/Replacement
How can I return/replace my orders?
Returns and Replacements can be requested within 7 days of delivery of the order, for the following reasons:
- Wrong products delivered.
- Damaged products delivered.
You can raise a request to return/replace your order by contacting our customer care team through the following channel (between 10 AM -6.30 PM).
You can contact us at email: ecommercestore@velnik.com or drop us a WhatsApp at +916262611033
Note: We would request you to share the Box Opening Video and images of the products when you send us an email. Otherwise, we will not refund or replace any products